Privacy Policy

Last updated: 3rd October 2025.

Annette Hawes Limited (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share your information when you use our website and services.

By using our website or providing us with your personal data, you agree to the terms of this Privacy Policy.

1. Who We Are

Annette Hawes Limited
Company number: 16442417
Registered in England and Wales
Registered office: Annette Hawes Limited, 22 Hove Park Way, Hove, East Sussex, BN3 6PT, United Kingdom.
Email: hello@annettehawes.com

We act as the “data controller” for the purposes of UK data protection law (UK GDPR and the Data Protection Act 2018).

2. Information We Collect

We may collect and process the following information about you:

Contact details: name, email address, phone number, postal address.
Booking and service information: details you provide when booking consultations (collected via our third-party booking platform).
Health information: if you choose to provide this in a contact form, booking form, or during consultations. Health data is considered “special category data” and is only collected with your explicit consent.
Marketing sign-ups: your email address and preferences if you subscribe to our newsletter or request a free guide.
Technical data: IP address, browser type, device information, and pages visited, collected via cookies and analytics.

3. How We Use Your Information

We use your personal data for the following purposes:

To respond to enquiries submitted via our website.
To provide services you request (e.g. nutritional therapy consultations).
To manage bookings, payments, and client communications.
To send newsletters, guides, and marketing communications if you have opted in (you may unsubscribe at any time).
To improve our website through analytics and user feedback.
To comply with legal and regulatory obligations.

We only process special category health data where it is necessary for providing nutritional therapy services and where you have given explicit consent.

4. Legal Basis for Processing

We process your data under one or more of the following legal bases:

Consent: where you have given clear permission (e.g. marketing emails, processing health information).
Contract: where processing is necessary to provide the services you have requested.
Legal obligation: where we must comply with the law (e.g. record-keeping for tax or professional regulations).
Legitimate interests: for running and improving our business (e.g. website analytics, ensuring network security).

5. Sharing Your Data

We do not sell your personal data. We may share it with:

Service providers (e.g. practice management software, email marketing platform, payment processors, website hosting).
Laboratories or supplement suppliers (only if you choose to order through them and with your consent).
Professional advisers (e.g. accountants, insurers) where necessary.
Regulators, law enforcement, or courts if legally required.

All third parties are required to keep your data secure and use it only for the agreed purpose.

6. International Transfers

Some service providers (e.g. email or booking platforms) may store data outside the UK or EEA. Where this occurs, we ensure that appropriate safeguards (such as Standard Contractual Clauses) are in place to protect your information.

7. Data Retention

We will keep your data only as long as necessary for the purposes collected:

Enquiries: normally up to 12 months.
Consultation records: usually 7 years after your last session (or until age 25 for children), in line with professional guidelines.
Marketing: until you withdraw consent or unsubscribe.
Legal/financial records: as required by law (typically 6–7 years).

After these periods, data will be securely deleted or anonymised.

8. Cookies and Analytics

Our website uses cookies (small text files stored on your device) and similar technologies. These help us improve the site, understand traffic, and enhance your experience.

Types of cookies we use:

Essential cookies: required for the site to function (e.g. navigation, booking system).
Analytics cookies: help us understand how visitors use the site (e.g. Google Analytics).
Preference cookies: remember your settings (e.g. language, region).
Third-party cookies: may be set by external services (e.g. embedded videos, social media sharing buttons).

Managing cookies:

On your first visit you may see a cookie banner requesting consent for non-essential cookies.
You can manage or disable cookies in your browser settings. Please note some features may not function if you disable cookies.
For more information, visit www.allaboutcookies.org.

9. Your Rights

Under UK GDPR you have the right to:

Access the personal data we hold about you.
Request correction of inaccurate or incomplete data.
Request erasure of your data (where legally possible).
Restrict or object to certain processing.
Withdraw consent at any time (e.g. unsubscribe from marketing).
Data portability (receive your data in a structured, commonly used format).

To exercise any of these rights, please contact us using the details below. We will respond within one month as required by law.

If you are not satisfied, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO): www.ico.org.uk.

10. Security

We take appropriate technical and organisational measures to protect your data against loss, misuse, unauthorised access, alteration, or disclosure. While no method of transmission is 100% secure, we work to industry standards to keep your information safe.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will always be available on our website with a new “last updated” date.

12. Contact

For any questions about this Privacy Policy or to exercise your data rights, please contact:

Annette Hawes Limited
Company number: 16442417
Registered office: Annette Hawes Limited, 22 Hove Park Way, Hove, East Sussex, BN3 6PT, United Kingdom.
Email: hello@annettehawes.com